Frequently Asked Questions
Everything you need to know about your Sea Turtle, Inc. order and our sustainable fashion mission.
What is the status of my order and how can I track it?
Once your order ships, you will receive an email with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that sale items and personalized goods are final sale.
How do your clothes fit? Should I size up or down?
Our apparel generally follows standard US sizing. We provide a detailed size guide on each product page to help you find the perfect fit before purchasing.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How does my purchase support sea turtle conservation?
A portion of every sale is donated directly to marine conservation efforts and sea turtle rescue programs. We use eco-friendly materials and plastic-free packaging whenever possible.